Summary:
As a Tier 1 Tech Support in a company within our network, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat
- Troubleshoot hardware, software, and networking issues
- Provide solutions, follow up for resolution, escalate complex issues, and document interactions in a ticketing system
Qualifications
- High school diploma or equivalent
- English C1/C2
- 1-2 years of experience in technical support or a related field
- Strong verbal and written communication skills
- Knowledge of hardware, software, and networking concepts
- Ability to troubleshoot and diagnose technical issues
- Strong customer service skills