Local Service Transition Consultant (LSTC)
Role
The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.
Responsibilities
- Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
- Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
- Onboard BAU operational team in the project
- Prepare Payroll Calendar and Trusted Source List
- Provide needed accesses to client and Operations team members
- Implement Local Service delivery tools (case management tool, call center, SLA reporting tool, etc).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
- Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities
- Identify and communicate project risks.
- Identify and communicate risks
- Monitor delivery of the transition within agreed scope, quality, time and budget
- Prepare hypercare period
- Main goal: successful transition from Project to BAU services for client and Operations teams.
Experience and skills
- Working experience in HR and Payroll services delivery/operations.
- Payroll experience
- Experience in coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing / liaison experience.
- Good English, Spanish skills written and verbal (additional language is a plus)
- Highly organized with the ability to oversee large and multiple projects.
- Good PC Literacy – Word, Excel, Project and PowerPoint.
- The role will involve local country and international travel and time away from home.
- Experience in working closely with operational teams
- Ability to manage process/service workshops with multiple customer contacts
- Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
- Handling of knowledge transfer and service transitions
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.