Manager of Infrastructure Engineer

As a Senior Network Rapid Response Engineer (NRR), you will help lead the NRR team in Incident and Problem Management along with performing Major Incident resolution, Incident Reduction & Team Mentorship.    You will help build a meaningful engineering discipline, combining processes, tools and DevOps to develop creative engineering solutions to operations problems. 

The Network Engineer must have a strong knowledge of Routing and switching, Load Balancing, Proxies and Firewalls.  Experience in protocol Analyzers (NetFlow, Riverbed, Wireshark, cPacket) and Management tools (SevOne, ThousandEyes).

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot, identify, and solve complex and mission critical problems internally and externally. 

Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment. 

This role prefers a wide variety of strengths and capabilities, including: 

• Experience in production and infrastructure support. 

• Knowledge of risk and controls landscape, ensuring company-wide standards are met. 

• Executes within a customer-centric environment. 

• Strong Written and Communication Skills

• Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships.

• Ability to perform incident management & lead a team of operations engineers on troubleshooting high-profile Major Incidents. Where appropriate develop mitigation plans. This will include working with Tier 4/Product Engineering, LOB’s, and Vendors.

• Ability to perform post-incident analysis with detailed documentation & communication on process improvements to senior management.

• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals using Agile practices. 

• Ability to articulate and share clear, concise complex technical findings to management in understandable terms and postmortem reviews.

• Experience troubleshooting large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security. Examples include Routers (Cisco – ASR/GSR/Nexus/Juniper) Switches (Cisco), Wireless (Cisco), Transport (Cisco/Ciena). Firewall (Check Point and Fortinet), Load Balancers (F5), Proxy (Blue Coat), Etc. Certifications in these areas preferred.

• Experience diagnosing performance issues in complex distributed applications leveraging infrastructure and application telemetry.  

• Experience in Packet Capture tools and analysis. (NetFlow, Riverbed, TCPdumps and cPacket)

• Familiarity with programming languages such as Python & Ansible for DevOps
• Ability to identify manual operational tasks and influence automation development to solve problems in a modern SRE support model. 
• Certification Required: CCNP or equivalent, AWS Cloud Certification or equivalent.