Client Service Delivery Associate

As a Client Service Delivery Associate within the Know Your Customer Organization, you will partner with banking teams and operations to ensure all client records meet regulatory standards. You will play a key role in completing client due diligence requirements at the start and renewal of relationships, helping us maintain the highest standards of compliance and client satisfaction. In this role, you will contribute to a culture of integrity, collaboration, and continuous improvement.

Job Responsibilities

• Manage client and partner expectations through consultative communication
• Take ownership of client verification and anti money laundering processes
• Ensure deliverables are met and hold partners accountable
• Demonstrate ongoing understanding of compliance requirements
• Identify and manage operational risks in processes
• Escalate risk items and drive issues to resolution
• Support bankers in client selection and risk management
• Independently manage renewal cycles of due diligence forms

• Maintain timely portfolio management while upholding quality standards 

   

   

   

  Required Qualifications, Capabilities, and Skills

• Ability to identify anti money laundering risks and apply policy concepts
• Strong verbal and written communication skills
• Excellent time management and organizational skills
• Strong analytical and problem-solving abilities
• Bachelor’s degree or equivalent work experience in financial services
• Knowledge of risk factors impacting products and industries
• Ability to multi-task and leverage internal resources
• Strong client focus and ability to partner with internal groups
• Self-motivated and adaptable in a team environment

• Previous credit training or underwriting experience

   

   

  Preferred Qualifications, Capabilities, and Skills

• Experience with client onboarding or compliance processes
• Familiarity with regulatory requirements in financial services
• Advanced proficiency in data analysis and reporting
• Demonstrated ability to drive process improvements
• Experience working in a diverse, global team
• Strong attention to detail
• Ability to work independently and manage multiple priorities
   

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Organization Description

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.