Swap Middle Office Associate I

Company Overview

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The CIB provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Role Overview

As a Trading Services Associate supporting Equity Swaps Client Service, you will be a critical resource for front office and client-facing stakeholders. You will act as a liaison across the business, technology, control partners, and operations, ensuring timely investigation and resolution of inquiries, robust monitoring of trade execution flows, and disciplined trade reconciliation practices . Success in this role requires clear communication and composure in a fast-paced, high-pressure environment across multiple channels, including in person, phone, and email .

Core Responsibilities

You will investigate and resolve client and internal inquiries, driving clear ownership from intake through root-cause analysis and solution delivery . You will monitor trade execution flows and related exceptions, partnering closely with the front office and operational teams to protect service quality and mitigate operational risk . You will perform and oversee trade reconciliations, ensuring accurate capture, timely breaks management, and appropriate escalation aligned to control expectations . You will build and maintain a working, functional understanding of trading platforms and systems to support effective troubleshooting and to communicate resolutions succinctly to stakeholders . You will consistently deliver solutions and updates with precision and professionalism across email, phone, and in-person interactions in a high-pressure setting .

Qualifications

Candidates must have already completed an undergraduate degree in Business Administration, Accounting, or Economic Sciences . Candidates must have a minimum of 3+ years of related work experience in finance or a closely related field, with demonstrated performance in a high-paced client service environment . Fluency in English is required . Proficiency with the MS Office suite is required . Familiarity with automation tools is a plus and will be considered favourably, but is not mandatory .

What You’ll Bring

You bring disciplined execution, a control-minded approach to issue management, and the ability to synthesize complex trade and system behaviors into clear actions for clients and internal stakeholders . You operate effectively under tight timelines, prioritize intelligently across competing demands, and communicate in a direct, solutions-oriented manner suited to senior stakeholders and demanding client expectations .