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Operations Manager - Thursday to Sunday Shift

260312-South Florida Region Admin
A tiempo completo
En el sitio
Buenos Aires, Argentina
Description

As a team leader in Operations, you will lead, motivate and support a team of analysts that take the day to day operations in its core: you will  also give support, guidance and direction to researchers and specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way.

Job responsibilities:

  • Provide support, guidance and direction to researchers and specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
  • Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
  • Be responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
  • Understand and ensure adherence to regional policies - Human Resources, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines
  • Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale
  • Seek opportunities to improve processes, technology, services and client satisfaction, and help on the implementation of those improvements locally and globally
  • Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and implementation.

 

Required qualifications, capabilities, and skills

  • Availability to work the following Shift: Sunday - Thursday, 1:00 pm – 10:00 pm - Work from home: 2 times a week (Sundays included, Transportation back home covered).
  • Bachelor degree completed.
  • Advanced level of English to communicate in a written and verbal manner.
  • More than 5  years of relevant experience leading a team.

Preferred qualifications, capabilities, and skills

•           Bachelor degree in Business/ Economics/ Business Administration/ Finance.