Checker

Position Type: Employee

FLSA Status: Non-Exempt

 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
• Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Observe scheduled shift operating hours.
• Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
• Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.
• Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos.
• Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures.
• Able to complete transactions in the time allotted to ensure productivity beach marks are met.
• Report pricing discrepancies as directed by company policy.
• Stay current with present, future, seasonal and special ads.
• Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.
• Keep checkout area clean by wiping down all surfaces, belts, scan glass, and check writing platforms.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Successfully completed checker training
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction

Desired Previous Job Experience:

• Customer service experience
• Courtesy Clerk
• Second language: speaking, reading and/or writing

Education Level: None

Required Certifications/Licenses: None

Position Type: Part-Time 

Shift(s): Day / First Shift; Evening / Second Shift

Regions: West

States: New Mexico

Keywords:

Jobs at Smith's:  A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 133 stores and 82 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 15,800 associates, generous customers and suppliers, totaled $9.5 million in cash and food products to local organizations in 2013. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/Smiths.  

Company Overview

Kroger, one of the world's largest retailers, employs more than 368,000 associates who serve customers in 2,641 supermarkets and multi-department stores in 34 states and the District of Columbia under two dozen local banner names including Kroger, City Market, Dillons, Food 4 Less, Fred Meyer, Fry's, Harris Teeter, Jay C, King Soopers, QFC, Ralphs and Smith's.  The company also operates 786 convenience stores, 327 fine jewelry stores, 1,218 supermarket fuel centers and 38 food processing plants in the U.S.  Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations. Kroger contributes food and funds equal to 200 million meals a year through more than 80 Feeding America food bank partners. A leader in supplier diversity, Kroger is a proud member of the Billion Dollar Roundtable and the U.S. Hispanic Chamber's Million Dollar Club.

 Posting Notes:  NM || Taos || 224 Paseo Del Pueblo Sur || 87571 || Smith's Food and Drug || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None