Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role provides technical support and expertise to the sales team and customers.
Key Missions
Ensures to be the main contact point for technical topics between customers and IDEMIA
Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
Promotes IDEMIA products and services to customers
Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
Implements projects
Collects functional requirement specifications for applicable products with the customer
Manages the product selection process and ensures the right product is selected to match customer’s requirement
Participates in the project delivery and technical implementation
Coordinates final validation for applicable products with customers
Mainains a close relationship with technical counterpart of custome
Engages constantly in product specification reviews to upsell and influence the next product evolution
Assists in quality complaints from customer on delivered products through first level local troubleshooting
Supports quality team in the resolution of problem and coordinates response or communication to the customer
Promotes and implements standard and customized products for medium to large-size customers
Assists in troubleshooting and quality complaint resolution
Works independently with general supervision
May help and assist other team members
Requirements
- Senior experience in SIM card, or eUICC, eSIM (essential)
- Telecom experience
- Spanish language required
- Advanced conversational English required (interviews will be conducted in English)
- Availability to travel 20%
- Availability for hybrid work (site/home office)
- Skills: Customer service, ability to make presentations, interlocutor between internal areas.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com